How Hotels Can Reduce Costs and Elevate Guest Experience by Hiring in LATAM

The hotel industry lives and dies by guest experience. Every reservation, every phone call, and every review shapes a hotel’s reputation. But behind the scenes, hotels are struggling with rising labor costs, high turnover, and growing demand for round-the-clock service.

According to the American Hotel & Lodging Association (AHLA), staff turnover in hospitality reaches 70% annually, creating massive expenses in recruitment, onboarding, and training. Meanwhile, payroll costs in the U.S. continue to rise, putting additional pressure on already thin margins.

This is where smart hotels are finding a competitive edge: by choosing to hire in LATAM. With skilled professionals across reservations, customer service, marketing, and revenue management, hotels are cutting costs dramatically while improving consistency in guest service.

The Current Challenges Hotels Face

• High Labor Costs: The average salary for a reservations agent in the U.S. is around $40,000/year, compared to $12,000–$18,000/year for an equally skilled professional in LATAM.

• Turnover & Retraining: AHLA estimates that replacing an employee costs a hotel around $5,000 per position, not including the negative impact on service consistency.

• 24/7 Guest Expectations: Modern travelers expect instant support, anytime, anywhere, across multiple channels phone, chat, and email.

  
  

Hotels need scalable, cost-effective solutions to maintain quality while protecting profitability.

Why Hotels Hire in LATAM: The Perfect Fit for Hospitality

LATAM professionals bring the ideal mix of skill, cost efficiency, and time-zone alignment:

• Customer Service & Reservations: Multilingual agents capable of handling inquiries, changes, and bookings with speed and empathy.

• Revenue Management Support: Professionals who can process bookings, monitor rates, and optimize availability.

• Marketing & Reputation Management: Teams that run campaigns, manage social media, and respond to reviews across platforms.

• 24/7 Operations: Distributed teams across LATAM ensure around-the-clock coverage without the extra costs of U.S. night shifts.

  
  

Key benefits:

✅ Up to 70% payroll savings.

✅ Consistent service quality with 30% lower turnover compared to U.S. hospitality staff (Deloitte).

✅ Multilingual capability: Spanish, English, Portuguese, and more.

✅ Same time zone as North America for real-time collaboration.

Case Studies:

Hotels Already Winning

• Case 1 – Boutique Hotel, Miami: Faced with high call center costs and slow response times (10+ minutes), they shifted reservations support to Colombia and Peru.

  • Payroll reduced by 65%.

  • Average response time dropped to under 2 minutes.

  • NPS increased by 18 points in 6 months.

    
    

• Case 2 – Luxury Resort Chain, California: Needed multilingual customer support to manage international guests.

  • Built a bilingual LATAM team for English and Spanish support.

  • Expanded to Portuguese, capturing more South American travelers.

  • Guest satisfaction scores improved by 22%.

    
    

• Case 3 – Mid-size Hotel Group, Texas: Struggled with high turnover in U.S. staff.

  • Moved 60% of reservations and back-office roles to LATAM.

  • Cut retraining costs by 50%.

  • Scaled their team from 12 to 30 in less than 5 months.

The Snowball Effect: Savings = Growth

For hotels, reducing payroll isn’t just about cutting costs. It’s about reinvesting strategically.

Every dollar saved can go back into:

• Property upgrades

• Enhanced guest amenities

• Digital marketing campaigns

• Expanding into new markets

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This creates a compounding growth effect: more satisfied guests → better reviews → higher occupancy → stronger revenue streams.

The Future of Hospitality Staffing

Tourism is rebounding fast. The UN World Tourism Organization (UNWTO) reported that in 2023, global tourism recovered to 84% of pre-pandemic levels, with steady growth expected through 2026.

This means more bookings, more demand, and more pressure on hotel operations. Hotels that move now to secure affordable, skilled talent in LATAM will have a major competitive advantage while those that delay risk higher costs and slower response times as global demand for LATAM talent rises.

The hotel industry can’t afford to depend solely on traditional, local hiring models. Rising payroll costs and constant turnover are eating into margins and guest satisfaction.

By choosing to hire in LATAM, hotels can unlock cost savings of up to 70%, access multilingual professionals, and deliver a superior guest experience all while building a more stable, scalable operation.

At rimoto.org, we help hotels cut payroll costs by up to 70% while building high-performing teams for reservations, guest support, and 24/7 service.

Book a free call today and discover how to transform your hotel operations.